CSV definition for bulk operations in Webex Contact Center

Publisher

Cisco Systems

URL

https://help.webex.com/en-us/article/imku7e/CSV-definition-for-bulk-operations-in-Webex-Contact-Center

Published

2024-12-23

Updated

unknown

Accessed

2026-09-22

HTTP status

200

License

Cisco proprietary documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Cisco Finesse Not Ready reason codes map onto Webex Contact Center idle auxiliary codes, while Finesse Sign Out reason codes have no distinct Webex Contact Center auxiliary-code class. inferred in context
• Cisco Finesse phone books map onto Webex Contact Center address books, with the Finesse global and team scopes landing on the Webex tenant-wide and per-site scopes rather than on teams. inferred in context
• Cisco Finesse Wrap-Up reasons map onto Webex Contact Center wrap-up auxiliary codes, which must each be attached to a work type of type WRAP_UP_CODE and granted through a desktop profile. inferred in context
• Audio files are a Webex Contact Center bulk-operation object uploaded as a ZIP archive of .WAV files. in context
• In the Webex Contact Center bulk-operation CSV for Queues, routing type values include LONGEST_AVAILABLE_AGENT and SKILLS_BASED, and for skills-based queues the agent-selection values include LONGEST_AVAILABLE_AGENT and BEST_AVAILABLE_AGENT. in context
• In the Webex Contact Center bulk-operation CSV for Work Types, the Type column accepts exactly the values IDLE_CODE and WRAP_UP_CODE, and each Auxiliary Code row names the Work Type it belongs to. in context
• The CSV definition article states that the maximum size limit for a bulk operations CSV file is 10 MB. disputed in context
• Address Book, Outdial ANI and Skill Profile CSVs carry an optional Delete column that removes an individual child entry rather than the parent configuration object. inferred in context
• The Desktop Layouts CSV requires Name, Team Names and JSON File, with Descriptions and Zipped JSON File optional. in context
• The Dial Plans CSV requires Name and Regular Expressions, with Prefix and Stripped Chars optional. in context
• The Entry Point CSV requires Name, Service Level Threshold, Timezone and Channel Type, and optionally takes Description, Social Channel Type and Asset Name. in context
• The Entry Point Mappings CSV requires Dialed Number, Entry Point and Region. in context
• The CSV definition article documents a Global Variables object type for bulk operations, with required columns Name, Variable Type and Default Value and optional columns Description, Agent Editable, Agent Viewable, Reportable and Desktop Label. in context
• The first row of a bulk operations CSV file is the header row and a comma separates field values. in context
• The Holiday Lists CSV requires Name, Holiday Name, Start Date and End Date, with Description optional. in context
• Beyond the stated rule that a skill definition must exist before it is assigned to a skill profile, Webex Contact Center publishes no global bulk import order, and any ordering must be derived from which columns are required references to other object types. inferred in context
• In the bulk operations CSV definitions all column values are mandatory unless the column is explicitly marked otherwise. in context
• In the Outdial Queue CSV the Skill-Based Agent Selection column is marked not applicable. in context
• The Overrides CSV requires Name, Timezone, Override Name, Start Datetime, End Datetime and Enabled, with Description optional. in context
• Child rows of a Queue CSV must carry the columns Name, Distribution Group Seq, Group Fallback Time and Group Teams. in context
• When a queue or its call distribution groups are updated by bulk operations, the CSV must carry the entire queue definition with all distribution groups in parent-child form, and that definition overwrites the existing queue definition. in context
• The Call Recording Schedules CSV requires Name, Queue Name, Start Date, End Date, Days of Week, Start Time, End Time, Active, Enable Pause Resume, Percentage, Filter By Sites, Filter By Teams, Filter By Agents and Stop Recording for Transferred, with Pause Duration optional. in context
• Webex Contact Center rejects a bulk operations CSV file that contains more than 5000 rows. in context
• The Site CSV requires Name and Multimedia Profile. in context
• The Skill Definition CSV requires Name, Service Level Threshold and Type, takes an optional Description, and requires List Values For Enum when Type is ENUM. in context
• A skill definition must already exist before that skill can be assigned to a skill profile through bulk operations. in context
• The Skill Profile CSV requires Name, Skill Name and Skill Values, and takes optional Description and Delete columns. in context
• In the Skill Profile CSV the profile is the parent row and each skill is a subsequent child row, and skills not mentioned in an update are left unchanged on the profile. in context
• The Team CSV requires Name, Site and Type, and optionally takes Multimedia Profile, Skill Profile, DN, Capacity and Desktop Layout. in context
• The Threshold Rules CSV requires Name, Operand, Entity Type, Entity Name, Metric Type, Threshold Metric, Trigger Interval and Trigger Value, with Description, Notification Receivers and Text Notification Receivers optional. in context
• The User CSV requires Email, User Profile and Contact Center Enabled, and optionally takes Site, Teams, Skill Profile, Desktop Profile, Multimedia Profile, External Id and Default DN. in context
• The User Profile CSV carries a large permission matrix in which Name, Profile Type, Module Option, Agent Desktop, Reporting and Analytics, Call Monitoring, Call Recording, Logout Agents, Multimedia, Workforce Optimization, Campaign Mgr, Provisioning, Recording Management, Routing Strategy, Access Entry Points, Access Queues, Access Sites and Access Teams are required. in context
• The Working Hours CSV requires Name, Timezone, Shift Name, Days of Week, Start Time and End Time, with Description, Holiday List and Overrides optional. in context
• The Worktype CSV requires Name and Type, and the Auxiliary Code CSV requires Name, Default and Work Type; Description is optional on both. in context

Cite this source record

APA

WarmTransfer. (2024, December 23). CSV definition for bulk operations in Webex Contact Center. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-imku7e-wxcc-bulk-csv-definition

BibTeX

@misc{warmtransfer-cisco-help-imku7e-wxcc-bulk-csv-definition,
  title  = {CSV definition for bulk operations in Webex Contact Center},
  author = {{WarmTransfer}},
  year   = {2024},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-imku7e-wxcc-bulk-csv-definition},
  note   = {Cisco Systems, accessed 2026-09-22}
}