Source note · UCCX objects and their Webex Contact Center equivalents
Cisco Finesse phone books map onto Webex Contact Center address books, with the Finesse global and team scopes landing on the Webex tenant-wide and per-site scopes rather than on teams.
inferred · Checked 2026-09-22
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- migration
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-22
- Status
- inferred
- Checked
- 2026-09-22
Sources
- CSV definition for bulk operations in Webex Contact Center — Cisco Systems · tier 2 current vendor documentation · CSV definition for bulk operations > Address Books > Parent Site column, read against Finesse Assign To
Cite this note
APA
WarmTransfer. (2026, September 22). UCCX objects and their Webex Contact Center equivalents: source note uccx-to-webex-cc-object-crosswalk-map-phonebook-addrbook. WarmTransfer. https://warmtransfer.net/knowledge/claims/uccx-to-webex-cc-object-crosswalk-map-phonebook-addrbook
BibTeX
@misc{warmtransfer-claim-uccx-to-webex-cc-object-crosswalk-map-phonebook-addrbook,
title = {UCCX objects and their Webex Contact Center equivalents: source note uccx-to-webex-cc-object-crosswalk-map-phonebook-addrbook},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/uccx-to-webex-cc-object-crosswalk-map-phonebook-addrbook},
note = {Source note uccx-to-webex-cc-object-crosswalk-map-phonebook-addrbook, checked 2026-09-22}
}