Source note · UCCX objects and their Webex Contact Center equivalents
In the Webex Contact Center bulk-operation CSV for Work Types, the Type column accepts exactly the values IDLE_CODE and WRAP_UP_CODE, and each Auxiliary Code row names the Work Type it belongs to.
Checked 2026-09-22
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- provisioning
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-22
- Checked
- 2026-09-22
Sources
- CSV definition for bulk operations in Webex Contact Center — Cisco Systems · tier 2 current vendor documentation · CSV definition for bulk operations > Work Types > Type; Auxiliary Codes > Work Type
Cite this note
APA
WarmTransfer. (2026, September 22). UCCX objects and their Webex Contact Center equivalents: source note uccx-to-webex-cc-object-crosswalk-wxcc-work-type-values. WarmTransfer. https://warmtransfer.net/knowledge/claims/uccx-to-webex-cc-object-crosswalk-wxcc-work-type-values
BibTeX
@misc{warmtransfer-claim-uccx-to-webex-cc-object-crosswalk-wxcc-work-type-values,
title = {UCCX objects and their Webex Contact Center equivalents: source note uccx-to-webex-cc-object-crosswalk-wxcc-work-type-values},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/uccx-to-webex-cc-object-crosswalk-wxcc-work-type-values},
note = {Source note uccx-to-webex-cc-object-crosswalk-wxcc-work-type-values, checked 2026-09-22}
}