Source note · UCCX objects and their Webex Contact Center equivalents
In the Webex Contact Center bulk-operation CSV for Queues, routing type values include LONGEST_AVAILABLE_AGENT and SKILLS_BASED, and for skills-based queues the agent-selection values include LONGEST_AVAILABLE_AGENT and BEST_AVAILABLE_AGENT.
Checked 2026-09-22
LONGEST_AVAILABLE_AGENT: routes calls to the agent available for the longest time... SKILLS_BASED: routes calls to agents based on skill requirements... BEST_AVAILABLE_AGENT: routes calls to the agent with the highest proficiency across all skills for the contact.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- routing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-22
- Checked
- 2026-09-22
Sources
- CSV definition for bulk operations in Webex Contact Center — Cisco Systems · tier 2 current vendor documentation · CSV definition for bulk operations > Queues > Routing Type and Agent Selection
Cite this note
APA
WarmTransfer. (2026, September 22). UCCX objects and their Webex Contact Center equivalents: source note uccx-to-webex-cc-object-crosswalk-wxcc-queue-routing-values. WarmTransfer. https://warmtransfer.net/knowledge/claims/uccx-to-webex-cc-object-crosswalk-wxcc-queue-routing-values
BibTeX
@misc{warmtransfer-claim-uccx-to-webex-cc-object-crosswalk-wxcc-queue-routing-values,
title = {UCCX objects and their Webex Contact Center equivalents: source note uccx-to-webex-cc-object-crosswalk-wxcc-queue-routing-values},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/uccx-to-webex-cc-object-crosswalk-wxcc-queue-routing-values},
note = {Source note uccx-to-webex-cc-object-crosswalk-wxcc-queue-routing-values, checked 2026-09-22}
}