Ways to Add Users for Webex Contact Center

Publisher

Cisco Systems (Webex Help Center)

URL

https://help.webex.com/en-us/article/52ulis/Ways-to-Add-Users-for-Webex-Contact-Center

Published

2024-09-08

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco website terms of use; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Control Hub can add contact center users manually (up to 25 at a time), by CSV (up to 1,000 users) or by automatic license assignment of a Standard or Premium license. in context
• On the Webex Contact Center 1.0 platform the license option that gives a user the supervisor role is labelled Supervisor. in context
• A Webex Contact Center user requires a single contact center license, so a user should not be added to multiple license groups. in context
• On the newer Webex Contact Center platform, the Control Hub license option Premium Agent - Supervisor Role gives a user the supervisor role. in context
• Contact center users can be added manually (up to 25 users at a time), by CSV (up to 1000 users) or through automatic license assignment. in context
• The Contact Center license choices when adding a user are Standard Agent, Premium Agent, and Premium Agent with the Supervisor role. in context
• Manual license assignment is done in Control Hub under Users > Manage Users > Manually Add or Modify Users. in context

Cite this source record

APA

WarmTransfer. (2024, September 8). Ways to Add Users for Webex Contact Center. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-52ulis-wxcc-ways-to-add-users-b

BibTeX

@misc{warmtransfer-cisco-help-52ulis-wxcc-ways-to-add-users-b,
  title  = {Ways to Add Users for Webex Contact Center},
  author = {{WarmTransfer}},
  year   = {2024},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-52ulis-wxcc-ways-to-add-users-b},
  note   = {Cisco Systems (Webex Help Center), accessed 2026-09-30}
}