On the new Webex Contact Center platform, manual licensing uses a Licensed agent checkbox with the options Standard Agent, Premium Agent and Premium Agent - Supervisor Role.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- licence assignment
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- new platform as documented 2024-09-08
- Checked
- 2026-10-02
Sources
- Ways to Add Users for Webex Contact Center — Cisco Systems (Webex Help Center) · tier 2 current vendor documentation · Add Multiple Users in Webex Control Hub / manual steps for the new platform
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center users that do not appear as agents: source note wxcc-user-provisioning-troubleshooting-new-platform-checkbox. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-user-provisioning-troubleshooting-new-platform-checkbox
BibTeX
@misc{warmtransfer-claim-wxcc-user-provisioning-troubleshooting-new-platform-checkbox,
title = {Troubleshooting Webex Contact Center users that do not appear as agents: source note wxcc-user-provisioning-troubleshooting-new-platform-checkbox},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-user-provisioning-troubleshooting-new-platform-checkbox},
note = {Source note wxcc-user-provisioning-troubleshooting-new-platform-checkbox, checked 2026-10-02}
}