The Control Hub user CSV does not set Supervisor or Administrator roles for Contact Center; those roles are updated manually.
Checked 2026-10-02
To add a Supervisor or Administrator role, update the roles manually
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- user provisioning
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Ways to Add Users for Webex Contact Center — Cisco Systems (Webex Help Center) · tier 2 current vendor documentation · Add Multiple Users in Webex Control Hub
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center users that do not appear as agents: source note wxcc-user-provisioning-troubleshooting-csv-roles-manual. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-user-provisioning-troubleshooting-csv-roles-manual
BibTeX
@misc{warmtransfer-claim-wxcc-user-provisioning-troubleshooting-csv-roles-manual,
title = {Troubleshooting Webex Contact Center users that do not appear as agents: source note wxcc-user-provisioning-troubleshooting-csv-roles-manual},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-user-provisioning-troubleshooting-csv-roles-manual},
note = {Source note wxcc-user-provisioning-troubleshooting-csv-roles-manual, checked 2026-10-02}
}