After an existing user's Contact Center licence is updated, the users must be synchronised with Control Hub using Synchronize Users.
Checked 2026-10-02
After updating an existing user's license, it is necessary to synchronize the users with Control Hub.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- user synchronisation
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Ways to Add Users for Webex Contact Center — Cisco Systems (Webex Help Center) · tier 2 current vendor documentation · Add Users Manually in Cisco Webex Contact Center 1.0, note after licence steps
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center users that do not appear as agents: source note wxcc-user-provisioning-troubleshooting-sync-after-licence. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-user-provisioning-troubleshooting-sync-after-licence
BibTeX
@misc{warmtransfer-claim-wxcc-user-provisioning-troubleshooting-sync-after-licence,
title = {Troubleshooting Webex Contact Center users that do not appear as agents: source note wxcc-user-provisioning-troubleshooting-sync-after-licence},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-user-provisioning-troubleshooting-sync-after-licence},
note = {Source note wxcc-user-provisioning-troubleshooting-sync-after-licence, checked 2026-10-02}
}