Cisco advises against putting a user in multiple licence groups because a user requires a single Contact Center licence.
Checked 2026-10-02
Avoid adding a user to multiple groups as a user requires a single contact center license.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- licence assignment
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Ways to Add Users for Webex Contact Center — Cisco Systems (Webex Help Center) · tier 2 current vendor documentation · Automatic license assignment note
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center users that do not appear as agents: source note wxcc-user-provisioning-troubleshooting-single-cc-licence. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-user-provisioning-troubleshooting-single-cc-licence
BibTeX
@misc{warmtransfer-claim-wxcc-user-provisioning-troubleshooting-single-cc-licence,
title = {Troubleshooting Webex Contact Center users that do not appear as agents: source note wxcc-user-provisioning-troubleshooting-single-cc-licence},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-user-provisioning-troubleshooting-single-cc-licence},
note = {Source note wxcc-user-provisioning-troubleshooting-single-cc-licence, checked 2026-10-02}
}