Before adding Contact Center users, the administrator identifies whether the tenant is on Webex Contact Center 1.0 or the new platform from Contact Center > Settings > General > Service Details, because the licence steps differ.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- user provisioning
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- as documented 2024-09-08
- Checked
- 2026-10-02
Sources
- Ways to Add Users for Webex Contact Center — Cisco Systems (Webex Help Center) · tier 2 current vendor documentation · Identify the Webex Contact Center Platform
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center users that do not appear as agents: source note wxcc-user-provisioning-troubleshooting-platform-identify. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-user-provisioning-troubleshooting-platform-identify
BibTeX
@misc{warmtransfer-claim-wxcc-user-provisioning-troubleshooting-platform-identify,
title = {Troubleshooting Webex Contact Center users that do not appear as agents: source note wxcc-user-provisioning-troubleshooting-platform-identify},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-user-provisioning-troubleshooting-platform-identify},
note = {Source note wxcc-user-provisioning-troubleshooting-platform-identify, checked 2026-10-02}
}