If a user receives both Standard and Premium Contact Center licences through membership of multiple groups, the Premium licence applies.
Checked 2026-10-02
If both standard and premium licenses are assigned by adding a user to multiple groups, the premium license applies.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- licence assignment
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Ways to Add Users for Webex Contact Center — Cisco Systems (Webex Help Center) · tier 2 current vendor documentation · Automatic license assignment note
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center users that do not appear as agents: source note wxcc-user-provisioning-troubleshooting-premium-wins-groups. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-user-provisioning-troubleshooting-premium-wins-groups
BibTeX
@misc{warmtransfer-claim-wxcc-user-provisioning-troubleshooting-premium-wins-groups,
title = {Troubleshooting Webex Contact Center users that do not appear as agents: source note wxcc-user-provisioning-troubleshooting-premium-wins-groups},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-user-provisioning-troubleshooting-premium-wins-groups},
note = {Source note wxcc-user-provisioning-troubleshooting-premium-wins-groups, checked 2026-10-02}
}