Set up security for Webex Contact Center

Publisher

Cisco Systems, Inc. (Webex Help Center)

URL

https://help.webex.com/en-us/article/3srgv1

Published

2026-06-11

Updated

unknown

Accessed

2026-09-05

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Claims citing this source

• Adding a domain to the Webex Contact Center content security policy allowed list takes 10 minutes to take effect for an Agent Desktop embedded in an iframe. fact in context
• Cisco does not publish inbound destination IP addresses for Webex Contact Center because inbound traffic passes through load balancers with dynamic addresses. fact in context
• Sensitive data masking applies to the Agent Desktop only and does not apply to Supervisor Desktop users. fact in context
• Sensitive data masking on the Agent Desktop is a user interface control only; Cisco states the data is not encrypted in the backend and that network traffic and console logs still contain the personal information. fact in context
• Pausing a call recording does not stop metadata capture; Cisco states call duration dialled number routing path and other related information are still recorded in the Contact Center database. fact in context
• The Webex Contact Center security article publishes no retention period for call recordings or for masked personal information. inference in context
• Cisco publishes outbound source IP addresses for Webex Contact Center per data centre, for the same 8 data centres named by the data locality article. fact in context

Cite this source record

APA

WarmTransfer. (2026, June 11). Set up security for Webex Contact Center. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-3srgv1-wxcc-security

BibTeX

@misc{warmtransfer-cisco-help-3srgv1-wxcc-security,
  title  = {Set up security for Webex Contact Center},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-3srgv1-wxcc-security},
  note   = {Cisco Systems, Inc. (Webex Help Center), accessed 2026-09-05}
}