Source note · PCI DSS for contact centers
Webex Contact Center sensitive data masking only hides data in the UI; Cisco says the data is not encrypted in the backend and network and console logs still contain it.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- agent desktop
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Set up security for Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Sensitive Data section
Cite this note
APA
WarmTransfer. (2026, September 30). PCI DSS for contact centers: source note pci-dss-contact-center-wxcc-masking-ui-only. WarmTransfer. https://warmtransfer.net/knowledge/claims/pci-dss-contact-center-wxcc-masking-ui-only
BibTeX
@misc{warmtransfer-claim-pci-dss-contact-center-wxcc-masking-ui-only,
title = {PCI DSS for contact centers: source note pci-dss-contact-center-wxcc-masking-ui-only},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/pci-dss-contact-center-wxcc-masking-ui-only},
note = {Source note pci-dss-contact-center-wxcc-masking-ui-only, checked 2026-09-30}
}