Source note · Webex Contact Center data locality by country
Pausing a call recording does not stop metadata capture; Cisco states call duration dialled number routing path and other related information are still recorded in the Contact Center database.
Checked 2026-09-05
Even when the call recording is paused, the system still records metadata such as call duration, dialed number, routing path, and other related information in the Contact Center database.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- data locality and residency
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Set up security for Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Handle call recordings section
Cite this note
APA
WarmTransfer. (2026, September 5). Webex Contact Center data locality by country: source note wxcc-dl-recording-pause-keeps-metadata. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-dl-recording-pause-keeps-metadata
BibTeX
@misc{warmtransfer-claim-wxcc-dl-recording-pause-keeps-metadata,
title = {Webex Contact Center data locality by country: source note wxcc-dl-recording-pause-keeps-metadata},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-dl-recording-pause-keeps-metadata},
note = {Source note wxcc-dl-recording-pause-keeps-metadata, checked 2026-09-05}
}