Source note · CDR privacy redaction and evidence-safe reporting
Cisco describes the sensitive data feature as preventing agents from viewing customer social security numbers credit card information and bank account details on digital channels, and separately as preventing them from viewing customer phone numbers and email address details across voice and digital channels.
Checked 2026-09-16
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- privacy
- Deployment
- not restricted
- Region
- not restricted
- Release range
- not restricted
- Checked
- 2026-09-16
Sources
- Set up security for Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Manage sensitive data, scope sentences
Cite this note
APA
WarmTransfer. (2026, September 16). CDR privacy redaction and evidence-safe reporting: source note cdrpriv-masking-scope-differs-by-channel. WarmTransfer. https://warmtransfer.net/knowledge/claims/cdrpriv-masking-scope-differs-by-channel
BibTeX
@misc{warmtransfer-claim-cdrpriv-masking-scope-differs-by-channel,
title = {CDR privacy redaction and evidence-safe reporting: source note cdrpriv-masking-scope-differs-by-channel},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cdrpriv-masking-scope-differs-by-channel},
note = {Source note cdrpriv-masking-scope-differs-by-channel, checked 2026-09-16}
}