Source note · PCI DSS for contact centers
While a Webex Contact Center call recording is paused, the system still records call metadata such as duration, dialed number and routing path in the Contact Center database.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- call recording
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Set up security for Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Call recordings section
Cite this note
APA
WarmTransfer. (2026, September 30). PCI DSS for contact centers: source note pci-dss-contact-center-wxcc-pause-metadata. WarmTransfer. https://warmtransfer.net/knowledge/claims/pci-dss-contact-center-wxcc-pause-metadata
BibTeX
@misc{warmtransfer-claim-pci-dss-contact-center-wxcc-pause-metadata,
title = {PCI DSS for contact centers: source note pci-dss-contact-center-wxcc-pause-metadata},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/pci-dss-contact-center-wxcc-pause-metadata},
note = {Source note pci-dss-contact-center-wxcc-pause-metadata, checked 2026-09-30}
}