While a call recording is paused, Webex Contact Center still records metadata such as call duration, dialed number and routing path.
Checked 2026-09-24
Even when the call recording is paused, the system still records metadata such as call duration, dialed number, routing path, and other related information.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- recording security
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Set up security for Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Set up security for Webex Contact Center - Handle call recordings
Cite this note
APA
WarmTransfer. (2026, September 24). Webex Contact Center workforce optimization and recording: source note webex-cc-wfo-pause-metadata-still-recorded. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-wfo-pause-metadata-still-recorded
BibTeX
@misc{warmtransfer-claim-webex-cc-wfo-pause-metadata-still-recorded,
title = {Webex Contact Center workforce optimization and recording: source note webex-cc-wfo-pause-metadata-still-recorded},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-wfo-pause-metadata-still-recorded},
note = {Source note webex-cc-wfo-pause-metadata-still-recorded, checked 2026-09-24}
}