Cisco Collaboration Flex Plan Webex Contact Center Enterprise Add-On Overview

Publisher

Cisco Systems, Inc.

URL

https://www.cisco.com/c/en/us/products/collateral/unified-communications/cisco-collaboration-flex-plan/datasheet-c78-743548.html

Published

2020-04-20

Updated

unknown

Accessed

2026-09-05

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Claims citing this source

• As of April 2020 Webex Contact Center Enterprise was available in North America, Europe and Australia with Asia planned pending regulatory approvals, and its country and data centre breakdown named no Japan presence at all. fact in context
• Outbound campaign management on Webex Contact Center Enterprise is delivered by the Acqueon add-on covering interactive voice response and agent campaigns plus outbound email and messaging, with a 2-way messaging option, licensed by concurrent agent where other add-ons use named agent. fact in context
• The Calabrio add-on covers workforce management, compliance recording and quality monitoring, with speech transcription and desktop analytics as extensions, and call recording is included with quality management. fact in context
• The add-on document defines a named agent as a unique contact centre user who logs in in any given month and a port as a logical connection point for a single voice call involving an interactive voice response function. fact in context
• Cisco states that purchasing a third additional language for the Nuance recogniser, making a fourth language in total, includes the ability to add further languages at no additional cost. fact in context
• The Nuance speech recognition and text to speech add-on is described as managed and hosted in Webex Contact Center Enterprise data centres and licensed by port. fact in context
• Cisco states that it manages the add-on solutions and provides second and third line support while the authorised partner is responsible for customer configuration and first line support. fact in context
• Short and multimedia messaging on Webex Contact Center Enterprise was delivered in 2020 through a third-party add-on priced per agent with a minimum initial order of 200 agents, bundling 60,000 short messages and 3,000 multimedia messages a month. fact in context
• The Verint alternative covers call recording, encryption with a separate key server charge, screen capture, quality management, automated quality, workforce management, performance management, desktop analytics and speech analytics, and both screen capture and quality management require Verint call recording. fact in context
• Voice drop campaigns are licensed per Customer Voice Portal port, with 1 port required for each campaign ordered. fact in context
• Workforce optimization on Webex Contact Center Enterprise was delivered in 2020 through named third-party add-ons rather than a native Cisco suite, with Calabrio and Verint offered as alternatives. fact in context

Cite this source record

APA

WarmTransfer. (2020, April 20). Cisco Collaboration Flex Plan Webex Contact Center Enterprise Add-On Overview. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-datasheet-flex-wxcce-addons

BibTeX

@misc{warmtransfer-cisco-datasheet-flex-wxcce-addons,
  title  = {Cisco Collaboration Flex Plan Webex Contact Center Enterprise Add-On Overview},
  author = {{WarmTransfer}},
  year   = {2020},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-datasheet-flex-wxcce-addons},
  note   = {Cisco Systems, Inc., accessed 2026-09-05}
}