Source note · Webex Contact Center Enterprise add-on ecosystem
The Calabrio add-ons for Webex CCE (Call Recording, Quality Management, Workforce Management, Speech Analytics with Transcription) are licensed per named agent.
Checked 2026-09-24
- Vendor
- Cisco
- Product
- Webex Contact Center Enterprise
- Subsystem
- Calabrio WFO add-on
- Deployment
- cisco-hosted
- Region
- not restricted
- Release range
- as of 2020-04-20
- Checked
- 2026-09-24
Sources
- Cisco Collaboration Flex Plan Webex Contact Center Enterprise Add-On Overview — Cisco Systems, Inc. · tier 2 current vendor documentation · Section 'Calabrio workforce management, recording, and quality management', SKU table
Cite this note
APA
WarmTransfer. (2026, September 24). Webex Contact Center Enterprise add-on ecosystem: source note wxcce-add-on-ecosystem-calabrio-named-agent. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcce-add-on-ecosystem-calabrio-named-agent
BibTeX
@misc{warmtransfer-claim-wxcce-add-on-ecosystem-calabrio-named-agent,
title = {Webex Contact Center Enterprise add-on ecosystem: source note wxcce-add-on-ecosystem-calabrio-named-agent},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcce-add-on-ecosystem-calabrio-named-agent},
note = {Source note wxcce-add-on-ecosystem-calabrio-named-agent, checked 2026-09-24}
}