Source note · Webex Contact Center Enterprise add-on ecosystem
In the 2020 catalogue, the Bucher and Suter CRM connector add-on for Webex CCE is licensed per named agent, and the Upstream Works for Finesse add-on is licensed per concurrent agent.
Checked 2026-09-24
- Vendor
- Cisco
- Product
- Webex Contact Center Enterprise
- Subsystem
- desktop and CRM add-ons
- Deployment
- cisco-hosted
- Region
- not restricted
- Release range
- as of 2020-04-20
- Checked
- 2026-09-24
Sources
- Cisco Collaboration Flex Plan Webex Contact Center Enterprise Add-On Overview — Cisco Systems, Inc. · tier 2 current vendor documentation · Sections 'Bucher and Suter CRM connector' (A-FLEX-WCCE-BSC) and 'Upstream Works for Finesse' (A-FLEX-WCCE-USWV)
Cite this note
APA
WarmTransfer. (2026, September 24). Webex Contact Center Enterprise add-on ecosystem: source note wxcce-add-on-ecosystem-bs-upstream-units. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcce-add-on-ecosystem-bs-upstream-units
BibTeX
@misc{warmtransfer-claim-wxcce-add-on-ecosystem-bs-upstream-units,
title = {Webex Contact Center Enterprise add-on ecosystem: source note wxcce-add-on-ecosystem-bs-upstream-units},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcce-add-on-ecosystem-bs-upstream-units},
note = {Source note wxcce-add-on-ecosystem-bs-upstream-units, checked 2026-09-24}
}