Connect Customer service quotas

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/amazon-connect-service-limits.html

Published

unknown

Updated

unknown

Accessed

2026-09-07

HTTP status

200

License

Proprietary. (c) Amazon Web Services Inc. AWS Site Terms. No license notice printed in the fetched body.; no-redistribution; short excerpts and locators only

Claims citing this source

• External transfers and callbacks waiting in a callback queue are not counted against the Concurrent active calls per instance quota, while contacts being handled by a flow, waiting in queue, handled by an agent or dialled outbound are counted. fact in context
• The default per-instance service quotas for a new account are 100 flows, 200 modules, 500 routing profiles, 100 queues and 100 quick connects, all adjustable at the resource level. fact in context
• The default quota of 50 queues per routing profile counts queue and channel combinations rather than distinct queues, and manually assigned queues have their own independent limit of 50 combinations. fact in context

Cite this source record

APA

WarmTransfer. (2026, September 7). Connect Customer service quotas. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-service-quotas

BibTeX

@misc{warmtransfer-aws-connect-service-quotas,
  title  = {Connect Customer service quotas},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-service-quotas},
  note   = {Amazon Web Services, accessed 2026-09-07}
}