Claim record · Amazon Connect contact flows and routing profiles
External transfers and callbacks waiting in a callback queue are not counted against the Concurrent active calls per instance quota, while contacts being handled by a flow, waiting in queue, handled by an agent or dialled outbound are counted.
fact · verified 2026-09-07
- Vendor
- Amazon Web Services
- Product
- Amazon Connect Customer
- Subsystem
- quotas
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-07
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-07
Sources
- Connect Customer service quotas — Amazon Web Services · tier 2 current vendor documentation · Section How contacts are counted
Cite this claim
APA
WarmTransfer. (2026, September 7). Amazon Connect contact flows and routing profiles: claim amazon-connect-flows-external-transfers-not-counted. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-flows-external-transfers-not-counted
BibTeX
@misc{warmtransfer-claim-amazon-connect-flows-external-transfers-not-counted,
title = {Amazon Connect contact flows and routing profiles: claim amazon-connect-flows-external-transfers-not-counted},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-flows-external-transfers-not-counted},
note = {Claim amazon-connect-flows-external-transfers-not-counted, verified 2026-09-07}
}