Source note · Setting up an Amazon Connect instance
The default quota for concurrent active calls per instance is 10, including PSTN and WebRTC calls, and calls beyond the quota receive a reorder (fast busy) tone.
Checked 2026-09-30
- Vendor
- Amazon Web Services
- Product
- Amazon Connect Customer
- Subsystem
- service quotas
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Connect Customer service quotas — Amazon Web Services · tier 2 current vendor documentation · Connect Customer quotas table, row 'Concurrent active calls per instance'; How contacts are counted
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up an Amazon Connect instance: source note amazon-connect-instance-setup-concurrent-calls-quota. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-instance-setup-concurrent-calls-quota
BibTeX
@misc{warmtransfer-claim-amazon-connect-instance-setup-concurrent-calls-quota,
title = {Setting up an Amazon Connect instance: source note amazon-connect-instance-setup-concurrent-calls-quota},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-instance-setup-concurrent-calls-quota},
note = {Source note amazon-connect-instance-setup-concurrent-calls-quota, checked 2026-09-30}
}