Source note · SIP trunk capacity and concurrent call planning
Amazon Connect's 'Concurrent active calls per instance' quota defaults to 10, covers PSTN and WebRTC calls, and can be raised at the resource (instance) level.
Checked 2026-09-24
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- service quotas
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Connect Customer service quotas — Amazon Web Services · tier 2 current vendor documentation · Section 'Connect Customer quotas', row 'Concurrent active calls per instance'
Cite this note
APA
WarmTransfer. (2026, September 24). SIP trunk capacity and concurrent call planning: source note sip-trunk-capacity-planning-aws-concurrent-calls-default. WarmTransfer. https://warmtransfer.net/knowledge/claims/sip-trunk-capacity-planning-aws-concurrent-calls-default
BibTeX
@misc{warmtransfer-claim-sip-trunk-capacity-planning-aws-concurrent-calls-default,
title = {SIP trunk capacity and concurrent call planning: source note sip-trunk-capacity-planning-aws-concurrent-calls-default},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/sip-trunk-capacity-planning-aws-concurrent-calls-default},
note = {Source note sip-trunk-capacity-planning-aws-concurrent-calls-default, checked 2026-09-24}
}