Source note · SIP trunk capacity and concurrent call planning
Amazon Connect's 'Concurrent campaign active calls per instance' quota defaults to 0 and must be raised before outbound campaigns can place calls; exceeding it gives contacts a fast busy tone.
Checked 2026-09-24
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- outbound campaigns quotas
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Connect Customer service quotas — Amazon Web Services · tier 2 current vendor documentation · Section 'Connect Customer Outbound campaigns service quotas', row 'Concurrent campaign active calls per instance'
Cite this note
APA
WarmTransfer. (2026, September 24). SIP trunk capacity and concurrent call planning: source note sip-trunk-capacity-planning-aws-campaign-calls-zero. WarmTransfer. https://warmtransfer.net/knowledge/claims/sip-trunk-capacity-planning-aws-campaign-calls-zero
BibTeX
@misc{warmtransfer-claim-sip-trunk-capacity-planning-aws-campaign-calls-zero,
title = {SIP trunk capacity and concurrent call planning: source note sip-trunk-capacity-planning-aws-campaign-calls-zero},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/sip-trunk-capacity-planning-aws-campaign-calls-zero},
note = {Source note sip-trunk-capacity-planning-aws-campaign-calls-zero, checked 2026-09-24}
}