Source note · SIP trunk capacity and concurrent call planning
Amazon Connect counts calls in a flow, waiting in queue, handled by an agent, and outbound calls against the concurrent-calls quota, but not callbacks waiting in a callback queue or external transfers.
Checked 2026-09-24
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- service quotas
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Connect Customer service quotas — Amazon Web Services · tier 2 current vendor documentation · Section 'How contacts are counted'
Cite this note
APA
WarmTransfer. (2026, September 24). SIP trunk capacity and concurrent call planning: source note sip-trunk-capacity-planning-aws-what-counts. WarmTransfer. https://warmtransfer.net/knowledge/claims/sip-trunk-capacity-planning-aws-what-counts
BibTeX
@misc{warmtransfer-claim-sip-trunk-capacity-planning-aws-what-counts,
title = {SIP trunk capacity and concurrent call planning: source note sip-trunk-capacity-planning-aws-what-counts},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/sip-trunk-capacity-planning-aws-what-counts},
note = {Source note sip-trunk-capacity-planning-aws-what-counts, checked 2026-09-24}
}