Set up outbound caller ID in Connect Customer

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/queues-callerid.html

Published

unknown

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

AWS documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Only numbers claimed or ported to Amazon Connect can be the outbound caller ID number unless AWS Support activates an external number for custom caller ID after proof of ownership. in context
• Amazon Connect requires phone numbers in E.164 format, for example +18005551212 for a US number. in context
• Amazon Connect does not allow anonymous calls, so every queue, including the inbound queue used for agent-initiated external transfers, needs a valid outbound caller ID number or the call fails. in context
• For a transfer made while the agent is on a call, caller ID comes from the inbound queue that handled the call and the outbound whisper flow cannot override it; to control it, use a Transfer to phone number block with an explicit caller ID. in context

Cite this source record

APA

WarmTransfer. (2026, September 25). Set up outbound caller ID in Connect Customer. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-queues-callerid

BibTeX

@misc{warmtransfer-aws-connect-queues-callerid,
  title  = {Set up outbound caller ID in Connect Customer},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-queues-callerid},
  note   = {Amazon Web Services, accessed 2026-09-25}
}