Source note · Setting up queued callbacks in Amazon Connect
The outbound caller ID page states that without a valid caller ID on the queue associated with the callback, callbacks display as anonymous to the recipient.
disputed · Checked 2026-09-30
Without a valid caller ID, callbacks display as anonymous to the recipient.
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- queues
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Status
- disputed
- Checked
- 2026-09-30
Sources
- Set up outbound caller ID in Connect Customer — Amazon Web Services · tier 2 current vendor documentation · How outbound parameters are selected, final paragraph
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up queued callbacks in Amazon Connect: source note amazon-connect-callback-setup-no-caller-id-anonymous. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-callback-setup-no-caller-id-anonymous
BibTeX
@misc{warmtransfer-claim-amazon-connect-callback-setup-no-caller-id-anonymous,
title = {Setting up queued callbacks in Amazon Connect: source note amazon-connect-callback-setup-no-caller-id-anonymous},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-callback-setup-no-caller-id-anonymous},
note = {Source note amazon-connect-callback-setup-no-caller-id-anonymous, checked 2026-09-30}
}