Source note · Setting up queued callbacks in Amazon Connect

The outbound caller ID page states that Amazon Connect does not allow anonymous calls and that a call from a queue with no valid Outbound caller ID number will fail.

disputed · Checked 2026-09-30

You must configure a valid phone number in the Outbound caller ID number field for every queue

Vendor: Amazon Web Services
Product: Amazon Connect
Subsystem: queues
Deployment: multi-tenant
Region: not restricted
Release range: current as of 2026-09-30
Status: disputed
Checked: 2026-09-30

Sources

Set up outbound caller ID in Connect Customer — Amazon Web Services · tier 2 current vendor documentation · Anonymous caller ID

Cite this note

APA

WarmTransfer. (2026, September 30). Setting up queued callbacks in Amazon Connect: source note amazon-connect-callback-setup-no-caller-id-fails. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-callback-setup-no-caller-id-fails

BibTeX

@misc{warmtransfer-claim-amazon-connect-callback-setup-no-caller-id-fails,
  title  = {Setting up queued callbacks in Amazon Connect: source note amazon-connect-callback-setup-no-caller-id-fails},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/amazon-connect-callback-setup-no-caller-id-fails},
  note   = {Source note amazon-connect-callback-setup-no-caller-id-fails, checked 2026-09-30}
}

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