Source note · Setting up queued callbacks in Amazon Connect
Delivery of the outbound caller ID name to the called party is not guaranteed, because it depends on the call path across the public telephone network being SIP end to end; AWS describes it as up to 75% effective depending on the country.
Checked 2026-09-30
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- queues
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Set up outbound caller ID in Connect Customer — Amazon Web Services · tier 2 current vendor documentation · Outbound caller ID name, Important
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up queued callbacks in Amazon Connect: source note amazon-connect-callback-setup-caller-id-name-delivery. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-callback-setup-caller-id-name-delivery
BibTeX
@misc{warmtransfer-claim-amazon-connect-callback-setup-caller-id-name-delivery,
title = {Setting up queued callbacks in Amazon Connect: source note amazon-connect-callback-setup-caller-id-name-delivery},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-callback-setup-caller-id-name-delivery},
note = {Source note amazon-connect-callback-setup-caller-id-name-delivery, checked 2026-09-30}
}