Only numbers claimed or ported to Amazon Connect can be the outbound caller ID number unless AWS Support activates an external number for custom caller ID after proof of ownership.

Checked 2026-09-25

Vendor
Amazon Web Services
Product
Amazon Connect
Subsystem
caller ID
Deployment
multi-tenant
Region
not restricted
Release range
current as of 2026-09-25
Checked
2026-09-25

Sources

Cite this note

APA

WarmTransfer. (2026, September 25). Connecting Unified CM to Amazon Connect: source note cucm-with-amazon-connect-callerid-owned-numbers. WarmTransfer. https://warmtransfer.net/knowledge/claims/cucm-with-amazon-connect-callerid-owned-numbers

BibTeX

@misc{warmtransfer-claim-cucm-with-amazon-connect-callerid-owned-numbers,
  title  = {Connecting Unified CM to Amazon Connect: source note cucm-with-amazon-connect-callerid-owned-numbers},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/cucm-with-amazon-connect-callerid-owned-numbers},
  note   = {Source note cucm-with-amazon-connect-callerid-owned-numbers, checked 2026-09-25}
}

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