Source note · Setting up queued callbacks in Amazon Connect
An outbound whisper flow can be used to override the queue's caller ID for queued callbacks.
Checked 2026-09-30
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- flows
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Set up outbound caller ID in Connect Customer — Amazon Web Services · tier 2 current vendor documentation · How outbound parameters are selected, final paragraph
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up queued callbacks in Amazon Connect: source note amazon-connect-callback-setup-whisper-overrides-cid. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-callback-setup-whisper-overrides-cid
BibTeX
@misc{warmtransfer-claim-amazon-connect-callback-setup-whisper-overrides-cid,
title = {Setting up queued callbacks in Amazon Connect: source note amazon-connect-callback-setup-whisper-overrides-cid},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-callback-setup-whisper-overrides-cid},
note = {Source note amazon-connect-callback-setup-whisper-overrides-cid, checked 2026-09-30}
}