Source note · Connecting Unified CM to Amazon Connect
For a transfer made while the agent is on a call, caller ID comes from the inbound queue that handled the call and the outbound whisper flow cannot override it; to control it, use a Transfer to phone number block with an explicit caller ID.
Checked 2026-09-25
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- caller ID
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Set up outbound caller ID in Connect Customer — Amazon Web Services · tier 2 current vendor documentation · How outbound parameters are selected > Note
Cite this note
APA
WarmTransfer. (2026, September 25). Connecting Unified CM to Amazon Connect: source note cucm-with-amazon-connect-transfer-callerid-control. WarmTransfer. https://warmtransfer.net/knowledge/claims/cucm-with-amazon-connect-transfer-callerid-control
BibTeX
@misc{warmtransfer-claim-cucm-with-amazon-connect-transfer-callerid-control,
title = {Connecting Unified CM to Amazon Connect: source note cucm-with-amazon-connect-transfer-callerid-control},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cucm-with-amazon-connect-transfer-callerid-control},
note = {Source note cucm-with-amazon-connect-transfer-callerid-control, checked 2026-09-25}
}