Setting up a Webex Calling auto attendant

See also

Sources

1. 1
   Control Hub offers Auto-attendant stats summary, business hours key details and after-hours key details report templates under Monitoring > Reports, and the key details reports show the key pressed and its destination.

   Reports for Your Cloud Collaboration Portfolio · Webex Calling reports, Auto-attendant report sections · Checked 2026-09-30
2. 2
   Cisco introduced AI Receptionist for Webex Calling on 18 June 2026 with intent-based routing, and added multi-language support on 29 July 2026.

   What's new in Webex Calling · June 18, 2026 and July 29, 2026 entries · Checked 2026-09-30
3. 3
   An auto attendant can have up to 10 alternate numbers in addition to its main number.

   Manage auto attendants · Edit auto attendant settings, Alternate numbers · Checked 2026-09-30
4. 4
   The Control Hub calling analytics dashboard has an Auto-Attendant tab with call details for auto attendants.

   Manage auto attendants · Analytics and reports section · Checked 2026-09-30
5. 5
   In the auto attendant API model, extensionDialing and nameDialing each take ENTERPRISE (organization level) or GROUP (location level) and default to ENTERPRISE when not set.

   wxc_sdk.telephony.autoattendant module · AutoAttendant model fields extension_dialing and name_dialing; Dialing enum · Checked 2026-09-30
6. 6
   The auto attendant's direct line caller ID name is either its display name or a custom name of up to 128 characters.

   Manage auto attendants · Create an auto attendant, Basics, Direct line caller ID name · Checked 2026-09-30
7. 7
   A call queue is created from Services > Calling > Features > Call Queue > Add new, in a chosen location, and must have a phone number or an extension.

   Configure call queues · Create a call queue, Basics · Checked 2026-09-30
8. 8
   In Control Hub an auto attendant is created from Services > Calling > Features by selecting Add New on the Auto Attendant card.

   Manage auto attendants · Create an auto attendant, step 1 · Checked 2026-09-30
9. 9
   Auto attendants can be bulk created and updated by CSV import, with more than 1,000 records supplied as a ZIP of multiple CSV files.

   Manage auto attendants · Bulk manage auto attendants · Checked 2026-09-30
10. 10
    The auto attendant's Dial by name field accepts ASCII characters only.

    Manage auto attendants · Create an auto attendant, Basics, Dial by name · Checked 2026-09-30
11. 11
    An auto attendant's dialing options can be set to Organization or Location scope.

    Manage auto attendants · Dialing options · Checked 2026-09-30
12. 12
    If the extension is left blank when a phone number is assigned, the auto attendant extension is filled with the last four digits of the phone number.

    Manage auto attendants · Create an auto attendant, Basics, Phone number and extension · Checked 2026-09-30
13. 13
    An auto attendant can be set to let callers dial an extension at any time without a menu item, and this applies only to Webex Calling subscribers.

    Manage auto attendants · Business hours menu, Enable extension dialing without requiring a menu item · Checked 2026-09-30
14. 14
    Auto attendant call forwarding can be set to always forward all calls to a number or to selectively forward using rules based on schedules, calling numbers and destinations.

    Manage auto attendants · Call forwarding section · Checked 2026-09-30
15. 15
    In selective forwarding for an auto attendant, a Not to Forward rule always takes precedence over a Forward rule.

    Manage auto attendants · Call forwarding, selectively forward calls, rule ordering · Checked 2026-09-30
16. 16
    Practitioners commonly map auto attendant keys to transfer callers to hunt groups or call queues.field report

    Cisco WebEx Calling Features: Auto Attendant vs Queue vs Hunt Group · Auto Attendant section, key mapping paragraph · Checked 2026-09-30
17. 17
    Practitioners recommend building business-hours and holiday schedules before building the auto attendant.field report

    Cisco WebEx Calling Features: Auto Attendant vs Queue vs Hunt Group · Schedules paragraph · Checked 2026-09-30
18. 18
    In at least one service provider's portal a second-level menu is built by sending a key to another auto attendant, because one attendant only offers keys 0-9, * and #.field report

    Enterprise Portal: Auto Attendant · Menu options, submenu note · Checked 2026-09-30
19. 19
    A custom auto attendant greeting must be a WAV file at 8 or 16 kHz, 8 or 16 bit mono, encoded as u-law, A-law or PCM.

    Manage auto attendants · Business hours greeting, custom greeting requirements · Checked 2026-09-30
20. 20
    A custom auto attendant greeting file may be at most 2 MB, about four minutes of playback.

    Manage auto attendants · Business hours greeting, custom greeting requirements · Checked 2026-09-30
21. 21
    Business-hours and after-hours greetings are configured separately and each can use the default greeting or a custom recording.

    Manage auto attendants · Business hours greeting; After hours greeting · Checked 2026-09-30
22. 22
    A hunt group is created from Services > Calling > Features > Hunt Group > Add New, in a location that cannot later be changed, and must have a phone number or an extension.

    Manage hunt groups in Control Hub · Create a hunt group, Basics · Checked 2026-09-30
23. 23
    The after-hours menu of an auto attendant also applies during its holiday schedule; there is no separate holiday menu.

    Manage auto attendants · After hours menu, introductory note · Checked 2026-09-30
24. 24
    Auto attendant is part of the standard package of location features in Webex Calling and does not need a user license.

    Webex Calling features by license type · Location features section · Checked 2026-09-30
25. 25
    Auto attendant menu keys can be assigned to play an announcement, transfer with prompt, transfer without prompt, transfer to operator, transfer to voicemail, dial by name, dial by extension or exit the menu.

    Manage auto attendants · Business hours menu, dialing menu options · Checked 2026-09-30
26. 26
    Auto attendant menu actions are defined per keypad key 0 through 9 plus * and #.

    Manage auto attendants · Bulk manage auto attendants, CSV field reference, key actions · Checked 2026-09-30
27. 27
    The auto attendant's language setting determines the language of its default voice greetings and prompts.

    Manage auto attendants · Create an auto attendant, Basics, Language · Checked 2026-09-30
28. 28
    An auto attendant's location is chosen at creation and cannot be changed afterwards.

    Manage auto attendants · Create an auto attendant, Basics, Location field · Checked 2026-09-30
29. 29
    When a caller gives no input the menu can be repeated not at all or one to three times, after which the call ends, a message plays and the call ends, or the call is transferred.

    Manage auto attendants · Business hours menu, call treatment when no input · Checked 2026-09-30
30. 30
    Cisco's 22 September 2025 Webex Calling release added the ability to specify call routing when a caller does not respond to the auto attendant menu prompt.

    What's new in Webex Calling · September 22, 2025 entry: Auto Attendant enhancement for call handling · Checked 2026-09-30
31. 31
    The auto attendant no-input timer can be set from 1 to 60 seconds and defaults to 10 seconds.

    Manage auto attendants · Business hours menu, call treatment when no input · Checked 2026-09-30
32. 32
    An auto attendant requires at least one of a phone number or an extension.

    Manage auto attendants · Create an auto attendant, Basics, Phone number and extension · Checked 2026-09-30
33. 33
    Transfer to operator redirects the caller to the configured operator number when the assigned key is pressed.

    Manage auto attendants · Business hours menu, Transfer to operator · Checked 2026-09-30
34. 34
    An announcement file that a feature is currently using cannot be deleted, though it can be replaced.

    Manage announcement repository · Delete or replace announcement section · Checked 2026-09-30
35. 35
    Announcements can be stored at organization level, usable across the organization, or at location level, usable only at that location.

    Manage announcement repository · Overview, organization and location level · Checked 2026-09-30
36. 36
    The announcement repository is managed from Services > Calling > Features > Announcements in Control Hub and holds audio used for auto attendant greetings, call queue announcements and music on hold.

    Manage announcement repository · Manage announcement repository, navigation steps and overview · Checked 2026-09-30
37. 37
    The announcement repository has a 1 GB storage limit across all levels.

    Manage announcement repository · Overview, storage limit · Checked 2026-09-30
38. 38
    The announcement repository can generate text-to-speech announcements of up to 3000 characters, with up to 150 TTS announcements created or updated per organization per day.

    Manage announcement repository · Text-to-speech section · Checked 2026-09-30
39. 39
    In the auto attendant reports, calls transferred to call services are counted as answered.

    Reports for Your Cloud Collaboration Portfolio · Auto-attendant stats summary, Answered column · Checked 2026-09-30
40. 40
    Cisco positions the auto attendant for IVR menus and business-hours, after-hours and holiday routing, the call queue for queuing callers, and the hunt group for simple member hunting without IVR.

    Comparison of call routing methods · Auto attendant, Call queue and Hunt group comparison rows · Checked 2026-09-30
41. 41
    During auto attendant creation the administrator assigns an existing business hours schedule and holiday schedule or creates new ones.

    Manage auto attendants · Create an auto attendant, Business hours schedule and Holiday schedule · Checked 2026-09-30
42. 42
    A location schedule must be removed from every feature using it before it can be deleted.

    Create schedules in Control Hub · Delete a location schedule · Checked 2026-09-30
43. 43
    A location can have at most 1,000 schedules and each schedule at most 150 events.

    Create schedules in Control Hub · Limits · Checked 2026-09-30
44. 44
    Location schedules are created from Management > Locations, selecting the location, then Calling > Schedules > Add Schedule.

    Create schedules in Control Hub · Create a location schedule · Checked 2026-09-30
45. 45
    Location schedules are either business hours schedules or holiday schedules, and holiday events can be one-time (optionally multi-day), weekly or yearly, with an all-day option.

    Create schedules in Control Hub · Create a location schedule, schedule type and event recurrence · Checked 2026-09-30
46. 46
    With organization (Enterprise) scope callers who dial by name or extension can reach users at any location, while location (Group) scope limits them to users at the auto attendant's own location.inferred

    Enterprise Portal: Auto Attendant · Dialing scope, Enterprise and Site descriptions · Checked 2026-09-30
47. 47
    A single auto attendant shared by several locations applies one business-hours schedule, one holiday schedule and one time zone to every caller it answers.inferred

    Manage auto attendants · Create an auto attendant, schedule fields; General settings, Time Zone · Checked 2026-09-30
48. 48
    Each auto attendant has its own Time Zone setting that can be viewed or edited in its general settings.

    Manage auto attendants · Edit auto attendant settings, General settings, Time Zone · Checked 2026-09-30
49. 49
    Transfer with prompt routes the caller to an entered phone number or extension after a prompt telling them they are being transferred, while transfer without prompt does the same with no prompt.

    Manage auto attendants · Business hours menu, Transfer with prompt and Transfer without prompt · Checked 2026-09-30
50. 50
    An auto attendant key can send callers to a call queue or hunt group by using a transfer action whose destination is the queue's or hunt group's number or extension.inferred

    Manage auto attendants · Business hours menu, Transfer with prompt and Transfer without prompt · Checked 2026-09-30
51. 51
    When a location has more than one auto attendant, the voice portal asks for the auto attendant number before recording a greeting.

    Record an Auto Attendant Greeting on a Phone for Webex Calling · Procedure, note after step 5 · Checked 2026-09-30
52. 52
    An administrator can record business-hours or after-hours auto attendant greetings by phone through the location's voice portal using the voice portal admin passcode, pressing 1 for auto attendant greetings then 1 for business hours or 2 for after hours.

    Record an Auto Attendant Greeting on a Phone for Webex Calling · Prerequisites; Procedure steps 1 to 6 · Checked 2026-09-30

Documents

Cite this page

WarmTransfer. (2026, September 30). Setting up a Webex Calling auto attendant. WarmTransfer. https://warmtransfer.net/guides/webex-calling-auto-attendant-setup

@misc{warmtransfer-webex-calling-auto-attendant-setup,
  title  = {Setting up a Webex Calling auto attendant},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/guides/webex-calling-auto-attendant-setup},
  note   = {Verified 2026-09-30}
}