Manage hunt groups in Control Hub

Publisher

Cisco Systems, Inc. (Webex Help Center)

URL

https://help.webex.com/en-us/article/o6rfjeb/Manage-hunt-groups-in-Control-Hub

Published

unknown

Updated

unknown

Accessed

2026-09-05

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Claims citing this source

• The hunt group article's own field table and its routing options text disagree about whether turning off advance after a number of rings stops calls advancing or only suppresses a notification. disputed in context
• The hunt group article gives a maximum import file size of 1000 rows in its limitations and describes a threshold of more than 10000 rows for each file in its bulk edit step. disputed in context
• Neither hunt group article mentions Webex Contact Center; the phrase occurs 0 times in both. fact in context
• A hunt group distributes by one of 5 policies: circular, top down, longest idle, weighted or simultaneous. fact in context
• The member limit depends on the policy: 1000 for circular, top down and longest idle, 100 for weighted and 50 for simultaneous. fact in context
• Every documented hunt group outcome advances, forwards, diverts, or applies busy treatment or voicemail, and no path is described as dropping the call. inference in context
• Neither hunt group article mentions call recording, and neither says anything about what a hunt group leaves in a call detail record or a report. fact in context
• The hunt group ring timers publish a range and no default: advance after a number of rings accepts 1 to 20 and forward after a number of rings accepts 1 to 99. fact in context
• A hunt group agent may set a temporary calling line identity with hash 80 to present the group's number and hash 81 to present the default caller identity. fact in context
• The hunt group article's bulk procedure names a call pickup group, and its field table describes removing a single agent where its own step section describes agents. field-pattern in context
• The bulk section disagrees with itself 3 ways rather than 2: an import cap of 1000 rows, an export threshold near 1000 rows that produces a compressed file, and a bulk edit threshold of more than 10000 rows. disputed in context

Cite this source record

APA

WarmTransfer. (2026, September 5). Manage hunt groups in Control Hub. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-o6rfjeb-webex-calling-manage-hunt-groups

BibTeX

@misc{warmtransfer-cisco-help-o6rfjeb-webex-calling-manage-hunt-groups,
  title  = {Manage hunt groups in Control Hub},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-o6rfjeb-webex-calling-manage-hunt-groups},
  note   = {Cisco Systems, Inc. (Webex Help Center), accessed 2026-09-05}
}