Source record · tier 2 current vendor documentation

Manage hunt groups in Control Hub

Publisher: Cisco Systems, Inc. (Webex Help Center)
URL: https://help.webex.com/en-us/article/o6rfjeb/Manage-hunt-groups-in-Control-Hub
Published: 2026-07-23
Updated: unknown
Accessed: 2026-09-16
HTTP status: 200
License: Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

Webex Calling hunt groups offer circular, top down and longest idle routing (up to 1,000 agents), weighted (up to 100) and simultaneous (up to 50). in context
With Advance when busy set, a Webex Calling hunt group skips members who are already on another call and moves to the next available member. in context
A Webex Calling hunt group can divert calls when all agents are unreachable because of a network outage, and separately when all agents or the hunt group are busy. in context
A Webex Calling hunt group can forward unanswered calls after a set number of rings, and admins can choose Send to voicemail as the diversion target. in context
A hunt group is created from Services > Calling > Features > Hunt Group > Add New, in a location that cannot later be changed, and must have a phone number or an extension. in context
A Webex Calling hunt group CSV import may contain at most 1,000 rows, not counting the header. in context
In the Webex Calling hunt group CSV, the Agent Action and Alternate Numbers Action columns accept ADD, REMOVE or REPLACE, and each row holds at most 50 agents. in context
Call forwarding settings for a Webex Calling hunt group cannot be modified in bulk through the CSV. in context
A hunt group can advance an unanswered call to the next member after a set number of rings in the range 1 to 20. in context
With 'Advance when busy', a hunt group skips members who are already on a call and advances to the next available member. in context
An agent's own call forwarding does not work for calls the hunt group sends to that agent. in context
Hunt group members can be users, workspaces or virtual lines, up to 1,000 agents per hunt group. in context
Enabling hunt group busy gives all new calls to the hunt group busy treatment; administrators can also allow agents to turn hunt group busy on or off. in context
Hunt group call forwarding can always forward, selectively forward by schedule or caller, or forward by operating mode, can send to voicemail, and 'Not to Forward' rules take precedence. in context
An administrator creates a hunt group in Control Hub under Services > Calling > Features by selecting the Hunt Group card and clicking Add New; the wizard runs through Basics, Call Routing, routing settings, Select Agents and Review. in context
A Webex Calling hunt group routes incoming calls to a set of members in a predetermined pattern; Cisco gives a sales team ringing members in sequence and a support team ringing all members at once as typical uses. in context
When a hunt group agent has only an extension, Cisco says to make sure the agent's location has a main number so calls route correctly. in context
A hunt group can forward unanswered calls after 1 to 99 rings to a designated number or to voicemail. in context
The hunt group administration article documents no welcome, comfort, estimated-wait or hold-music settings, so a hunt group is not the feature to use when callers must wait in line hearing announcements; a call queue documents all of these. inferred in context
A hunt group must have a phone number or an extension, and it can have up to 10 alternate numbers, each with an optional distinctive ring pattern. in context
A hunt group offers the Circular, Top Down and Longest Idle patterns (up to 1,000 agents), Weighted (up to 100 agents) and Simultaneous (up to 50 agents). in context
The hunt group article's own field table and its routing options text disagree about whether turning off advance after a number of rings stops calls advancing or only suppresses a notification. disputed in context
The hunt group article gives a maximum import file size of 1000 rows in its limitations and describes a threshold of more than 10000 rows for each file in its bulk edit step. disputed in context
Neither hunt group article mentions Webex Contact Center; the phrase occurs 0 times in both. in context
A hunt group distributes by one of 5 policies: circular, top down, longest idle, weighted or simultaneous. in context
The member limit depends on the policy: 1000 for circular, top down and longest idle, 100 for weighted and 50 for simultaneous. in context
Every documented hunt group outcome advances, forwards, diverts, or applies busy treatment or voicemail, and no path is described as dropping the call. inferred in context
Neither hunt group article mentions call recording, and neither says anything about what a hunt group leaves in a call detail record or a report. in context
The hunt group ring timers publish a range and no default: advance after a number of rings accepts 1 to 20 and forward after a number of rings accepts 1 to 99. in context
A hunt group agent may set a temporary calling line identity with hash 80 to present the group's number and hash 81 to present the default caller identity. in context
The hunt group article's bulk procedure names a call pickup group, and its field table describes removing a single agent where its own step section describes agents. field report in context
The bulk section disagrees with itself 3 ways rather than 2: an import cap of 1000 rows, an export threshold near 1000 rows that produces a compressed file, and a bulk edit threshold of more than 10000 rows. disputed in context

Cite this source record

APA

WarmTransfer. (2026, July 23). Manage hunt groups in Control Hub. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-o6rfjeb-webex-calling-manage-hunt-groups

BibTeX

@misc{warmtransfer-cisco-help-o6rfjeb-webex-calling-manage-hunt-groups,
  title  = {Manage hunt groups in Control Hub},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-o6rfjeb-webex-calling-manage-hunt-groups},
  note   = {Cisco Systems, Inc. (Webex Help Center), accessed 2026-09-16}
}