Webex Calling auto attendants

Verified 2026-09-05 · 7 claims · sources tier 2 · 1 disputed

Also known as Dial by name, auto attendant.

An auto attendant menu key takes one of 9 actions: not used, play an announcement, transfer with a prompt, transfer without a prompt, transfer to an operator, transfer to voicemail, dial by name, dial by extension, or exit the menu 4. A hunt group is named once in the opening prose of the auto attendant documentation and never appears as a selectable menu action, while a call queue does not appear in the documentation at all 2.

Routing destinations and menu actions

Sources disagree on what destinations an auto attendant routes a caller to, as the documentation gives 2 different lists in consecutive sentences in its opening prose 7.

The auto attendant menu provides 9 specific key actions: not used, play an announcement, transfer with a prompt, transfer without a prompt, transfer to an operator, transfer to voicemail, dial by name, dial by extension, and exit the menu 4. Although a hunt group is mentioned once in the documentation's opening prose, it is never listed as a selectable menu action, and a call queue is not mentioned anywhere in the article 2.

Configuration bounds and bulk management

Of 11 numeric bounds in the auto attendant documentation, 1 publishes a default, and that default appears only in the bulk import reference rather than in the step-by-step text for the same field 6. The bulk import section specifies a 1000-record export threshold and no larger figure, with 10000 not appearing in the documentation 1.

In the field, the auto attendant documentation carries its own inherited errors: a bulk step instructs the reader to add a first and last name for a feature whose import schema contains only a name, and an after-hours procedure is labeled with a heading for the business hours menu 3.

The documentation does not mention call recording, call detail records, or reporting 5.

See also

See also Webex Calling hunt groups. See also A documentation template and the defects it carries.

Applicability

Across the claims in this article, the evidence covers Cisco Webex Calling, verified as of 2026-09-05. The deployment model is not covered by any claim in this article.

What remains uncertain

Whether call records distinguish an auto attendant transfer from a blind transfer is not covered by any claim in this article. Whether a menu key can reach a hunt group or call queue by dialing its number is not covered by any claim in this article. The defaults for the other auto attendant bounds are not covered by any claim in this article.

WarmTransfer. (2026, September 5). Webex Calling auto attendants. WarmTransfer. https://warmtransfer.net/knowledge/webex-calling-auto-attendant

@misc{warmtransfer-webex-calling-auto-attendant,
  title  = {Webex Calling auto attendants},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/webex-calling-auto-attendant},
  note   = {Verified 2026-09-05}
}