Salesforce Open CTI Retirement: End of Life February 28, 2028 - Migrate to Salesforce Voice

Publisher

Salesforce

URL

https://help.salesforce.com/s/articleView?id=005306437&language=en_US&type=1

Published

2026-06-25

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Salesforce Help terms; no-redistribution; short excerpts and locators only

Source notes citing this source

• Salesforce states that no net new Agentforce Service orgs can implement or use Open CTI. in context
• Salesforce has put Open CTI in maintenance mode and will retire it on February 28, 2028. in context

Cite this source record

APA

WarmTransfer. (2026, June 25). Salesforce Open CTI Retirement: End of Life February 28, 2028 - Migrate to Salesforce Voice. WarmTransfer. https://warmtransfer.net/knowledge/sources/salesforce-help-open-cti-retirement

BibTeX

@misc{warmtransfer-salesforce-help-open-cti-retirement,
  title  = {Salesforce Open CTI Retirement: End of Life February 28, 2028 - Migrate to Salesforce Voice},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/salesforce-help-open-cti-retirement},
  note   = {Salesforce, accessed 2026-09-25}
}