Source note · Genesys Cloud with Salesforce Service Cloud Voice
Salesforce has put Open CTI in maintenance mode and will retire it on February 28, 2028.
Checked 2026-09-25
Open CTI is currently in maintenance mode — no new features or enhancements are being added.
- Vendor
- Salesforce
- Product
- Open CTI
- Subsystem
- lifecycle
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- until 2028-02-28
- Checked
- 2026-09-25
Sources
- Salesforce Open CTI Retirement: End of Life February 28, 2028 - Migrate to Salesforce Voice — Salesforce · tier 2 current vendor documentation · Salesforce Open CTI Retirement article, title and status paragraph
Cite this note
APA
WarmTransfer. (2026, September 25). Genesys Cloud with Salesforce Service Cloud Voice: source note genesys-with-salesforce-voice-sf-open-cti-retire. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-with-salesforce-voice-sf-open-cti-retire
BibTeX
@misc{warmtransfer-claim-genesys-with-salesforce-voice-sf-open-cti-retire,
title = {Genesys Cloud with Salesforce Service Cloud Voice: source note genesys-with-salesforce-voice-sf-open-cti-retire},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-with-salesforce-voice-sf-open-cti-retire},
note = {Source note genesys-with-salesforce-voice-sf-open-cti-retire, checked 2026-09-25}
}