Source note · Genesys Cloud with Salesforce Service Cloud Voice
Salesforce states that no net new Agentforce Service orgs can implement or use Open CTI.
Checked 2026-09-25
Effective immediately, no net new Agentforce Service Orgs can implement or use Open CTI.
- Vendor
- Salesforce
- Product
- Open CTI
- Subsystem
- lifecycle
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- from 2026-06-25
- Checked
- 2026-09-25
Sources
- Salesforce Open CTI Retirement: End of Life February 28, 2028 - Migrate to Salesforce Voice — Salesforce · tier 2 current vendor documentation · Salesforce Open CTI Retirement article, impact paragraph
Cite this note
APA
WarmTransfer. (2026, September 25). Genesys Cloud with Salesforce Service Cloud Voice: source note genesys-with-salesforce-voice-sf-open-cti-new-orgs. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-with-salesforce-voice-sf-open-cti-new-orgs
BibTeX
@misc{warmtransfer-claim-genesys-with-salesforce-voice-sf-open-cti-new-orgs,
title = {Genesys Cloud with Salesforce Service Cloud Voice: source note genesys-with-salesforce-voice-sf-open-cti-new-orgs},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-with-salesforce-voice-sf-open-cti-new-orgs},
note = {Source note genesys-with-salesforce-voice-sf-open-cti-new-orgs, checked 2026-09-25}
}