Source note · CRM and CTI integration patterns for contact centers
Salesforce states that after the February 28, 2028 retirement date Open CTI implementations will no longer function.
Checked 2026-10-01
- Vendor
- Salesforce
- Product
- Open CTI
- Subsystem
- lifecycle
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Salesforce Open CTI Retirement: End of Life February 28, 2028 - Migrate to Salesforce Voice — Salesforce · tier 2 current vendor documentation · What happens after retirement paragraph
Cite this note
APA
WarmTransfer. (2026, October 1). CRM and CTI integration patterns for contact centers: source note cti-crm-integration-patterns-open-cti-stops-functioning. WarmTransfer. https://warmtransfer.net/knowledge/claims/cti-crm-integration-patterns-open-cti-stops-functioning
BibTeX
@misc{warmtransfer-claim-cti-crm-integration-patterns-open-cti-stops-functioning,
title = {CRM and CTI integration patterns for contact centers: source note cti-crm-integration-patterns-open-cti-stops-functioning},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cti-crm-integration-patterns-open-cti-stops-functioning},
note = {Source note cti-crm-integration-patterns-open-cti-stops-functioning, checked 2026-10-01}
}