Source note · CRM and CTI integration patterns for contact centers
Salesforce states that, effective from the notice, no net new Agentforce Service orgs can implement or use Open CTI.
Checked 2026-10-01
- Vendor
- Salesforce
- Product
- Open CTI
- Subsystem
- lifecycle
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- from 2026-06-25 notice
- Checked
- 2026-10-01
Sources
- Salesforce Open CTI Retirement: End of Life February 28, 2028 - Migrate to Salesforce Voice — Salesforce · tier 2 current vendor documentation · restrictions on new implementations paragraph
Cite this note
APA
WarmTransfer. (2026, October 1). CRM and CTI integration patterns for contact centers: source note cti-crm-integration-patterns-open-cti-no-new-agentforce-orgs. WarmTransfer. https://warmtransfer.net/knowledge/claims/cti-crm-integration-patterns-open-cti-no-new-agentforce-orgs
BibTeX
@misc{warmtransfer-claim-cti-crm-integration-patterns-open-cti-no-new-agentforce-orgs,
title = {CRM and CTI integration patterns for contact centers: source note cti-crm-integration-patterns-open-cti-no-new-agentforce-orgs},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cti-crm-integration-patterns-open-cti-no-new-agentforce-orgs},
note = {Source note cti-crm-integration-patterns-open-cti-no-new-agentforce-orgs, checked 2026-10-01}
}