Source note · CRM and CTI integration patterns for contact centers
Existing Open CTI implementations may continue to function until the February 28, 2028 retirement date.
Checked 2026-10-01
- Vendor
- Salesforce
- Product
- Open CTI
- Subsystem
- lifecycle
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- until 2028-02-28
- Checked
- 2026-10-01
Sources
- Salesforce Open CTI Retirement: End of Life February 28, 2028 - Migrate to Salesforce Voice — Salesforce · tier 2 current vendor documentation · restrictions on new implementations paragraph
Cite this note
APA
WarmTransfer. (2026, October 1). CRM and CTI integration patterns for contact centers: source note cti-crm-integration-patterns-open-cti-existing-orgs-continue. WarmTransfer. https://warmtransfer.net/knowledge/claims/cti-crm-integration-patterns-open-cti-existing-orgs-continue
BibTeX
@misc{warmtransfer-claim-cti-crm-integration-patterns-open-cti-existing-orgs-continue,
title = {CRM and CTI integration patterns for contact centers: source note cti-crm-integration-patterns-open-cti-existing-orgs-continue},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cti-crm-integration-patterns-open-cti-existing-orgs-continue},
note = {Source note cti-crm-integration-patterns-open-cti-existing-orgs-continue, checked 2026-10-01}
}