Source note · Troubleshooting Webex Contact Center CRM connectors
Salesforce has announced that Open CTI reaches end of life on February 28, 2028, after which Open CTI implementations will no longer function, and directs customers to migrate to Salesforce Voice.
Checked 2026-09-30
Open CTI implementations will no longer function
- Vendor
- Salesforce
- Product
- Salesforce Open CTI
- Subsystem
- platform lifecycle
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- announcement dated 2026-06-25
- Checked
- 2026-09-30
Sources
- Salesforce Open CTI Retirement: End of Life February 28, 2028 - Migrate to Salesforce Voice — Salesforce · tier 2 current vendor documentation · knowledge article 005306437, title and key dates
Cite this note
APA
WarmTransfer. (2026, September 30). Troubleshooting Webex Contact Center CRM connectors: source note wxcc-crm-connector-troubleshooting-open-cti-eol. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-crm-connector-troubleshooting-open-cti-eol
BibTeX
@misc{warmtransfer-claim-wxcc-crm-connector-troubleshooting-open-cti-eol,
title = {Troubleshooting Webex Contact Center CRM connectors: source note wxcc-crm-connector-troubleshooting-open-cti-eol},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-crm-connector-troubleshooting-open-cti-eol},
note = {Source note wxcc-crm-connector-troubleshooting-open-cti-eol, checked 2026-09-30}
}