Known issues when you use Teams certified peripherals

Publisher

Microsoft

URL

https://learn.microsoft.com/en-us/troubleshoot/microsoftteams/meetings/known-issues-teams-certified-peripherals

Published

2026-08-20

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Microsoft Learn content; Microsoft terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• With a native Bluetooth audio device on Windows 11, the device may suppress the Teams ring tone and play only its built-in ring tone after the computer sends the HFP RING response; Microsoft lists no workaround. in context
• In Teams cross-cloud meetings, connected peripheral button controls do not sync with the Teams desktop app because syncing is supported only when all participants are from the same cloud; no workaround is listed. in context
• In Teams, button controls on connected peripherals can stop syncing when a user with accounts on multiple tenants switches accounts; the workaround is to sign in to the intended account and restart Teams. in context
• With a non-certified device paired through native Bluetooth, muting in the Teams app may not update the device's mute state; Microsoft's workaround is to also press the device's own mute control. in context
• A Teams certified peripheral may stop syncing after Teams or the computer restarts; Microsoft's workaround is to unplug and reconnect the peripheral. in context
• When the new Teams desktop app and Skype for Business run at the same time, the Sync device buttons option in Teams is disabled by design; ending the Skype for Business session re-enables it. in context
• After a computer wakes from sleep, Teams and connected peripherals may stop responding to each other's mute and unmute requests; Microsoft's workaround is to restart Teams. in context
• Peripheral button controls may not work in Teams meetings when third-party apps are using the peripheral or Teams considers it already in use; Microsoft advises exiting third-party apps before joining. in context
• Devices with an on-screen dial pad such as the Yealink MP50 may not show Teams HID controls for mute, answer or end call because they are not recognised as certified Teams devices. in context

Cite this source record

APA

WarmTransfer. (2026, August 20). Known issues when you use Teams certified peripherals. WarmTransfer. https://warmtransfer.net/knowledge/sources/ms-learn-teams-certified-peripherals-issues

BibTeX

@misc{warmtransfer-ms-learn-teams-certified-peripherals-issues,
  title  = {Known issues when you use Teams certified peripherals},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/ms-learn-teams-certified-peripherals-issues},
  note   = {Microsoft, accessed 2026-10-02}
}