Source note · Troubleshooting headset call controls in softphones
Devices with an on-screen dial pad such as the Yealink MP50 may not show Teams HID controls for mute, answer or end call because they are not recognised as certified Teams devices.
Checked 2026-10-02
- Vendor
- Microsoft
- Product
- Microsoft Teams
- Subsystem
- certified peripheral HID sync
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Known issues when you use Teams certified peripherals — Microsoft · tier 2 current vendor documentation · Issue table, row 'Devices that have a dial pad in the display screen don't show button controls and call details on the device screen.'
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting headset call controls in softphones: source note headset-control-troubleshooting-teams-uncertified-no-hid. WarmTransfer. https://warmtransfer.net/knowledge/claims/headset-control-troubleshooting-teams-uncertified-no-hid
BibTeX
@misc{warmtransfer-claim-headset-control-troubleshooting-teams-uncertified-no-hid,
title = {Troubleshooting headset call controls in softphones: source note headset-control-troubleshooting-teams-uncertified-no-hid},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/headset-control-troubleshooting-teams-uncertified-no-hid},
note = {Source note headset-control-troubleshooting-teams-uncertified-no-hid, checked 2026-10-02}
}