Source note · Troubleshooting headset call controls in softphones
After a computer wakes from sleep, Teams and connected peripherals may stop responding to each other's mute and unmute requests; Microsoft's workaround is to restart Teams.
Checked 2026-10-02
- Vendor
- Microsoft
- Product
- Microsoft Teams
- Subsystem
- certified peripheral HID sync
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Known issues when you use Teams certified peripherals — Microsoft · tier 2 current vendor documentation · Issue table, row 'Mute and unmute functions on connected peripherals don't work.'
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting headset call controls in softphones: source note headset-control-troubleshooting-teams-sleep-mute-desync. WarmTransfer. https://warmtransfer.net/knowledge/claims/headset-control-troubleshooting-teams-sleep-mute-desync
BibTeX
@misc{warmtransfer-claim-headset-control-troubleshooting-teams-sleep-mute-desync,
title = {Troubleshooting headset call controls in softphones: source note headset-control-troubleshooting-teams-sleep-mute-desync},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/headset-control-troubleshooting-teams-sleep-mute-desync},
note = {Source note headset-control-troubleshooting-teams-sleep-mute-desync, checked 2026-10-02}
}