Source note · Troubleshooting headset call controls in softphones
With a non-certified device paired through native Bluetooth, muting in the Teams app may not update the device's mute state; Microsoft's workaround is to also press the device's own mute control.
Checked 2026-10-02
- Vendor
- Microsoft
- Product
- Microsoft Teams
- Subsystem
- certified peripheral HID sync
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Known issues when you use Teams certified peripherals — Microsoft · tier 2 current vendor documentation · Issue table, row 'The audio status doesn't sync between a connected device and Teams.'
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting headset call controls in softphones: source note headset-control-troubleshooting-teams-native-bt-mute. WarmTransfer. https://warmtransfer.net/knowledge/claims/headset-control-troubleshooting-teams-native-bt-mute
BibTeX
@misc{warmtransfer-claim-headset-control-troubleshooting-teams-native-bt-mute,
title = {Troubleshooting headset call controls in softphones: source note headset-control-troubleshooting-teams-native-bt-mute},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/headset-control-troubleshooting-teams-native-bt-mute},
note = {Source note headset-control-troubleshooting-teams-native-bt-mute, checked 2026-10-02}
}