Source note · Troubleshooting headset call controls in softphones
When the new Teams desktop app and Skype for Business run at the same time, the Sync device buttons option in Teams is disabled by design; ending the Skype for Business session re-enables it.
Checked 2026-10-02
- Vendor
- Microsoft
- Product
- Microsoft Teams
- Subsystem
- certified peripheral HID sync
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- new Teams desktop app, current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Known issues when you use Teams certified peripherals — Microsoft · tier 2 current vendor documentation · Issue table, row 'The Sync device buttons option is disabled when you run Teams and Skype for Business simultaneously.'
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting headset call controls in softphones: source note headset-control-troubleshooting-teams-sfb-disables-sync. WarmTransfer. https://warmtransfer.net/knowledge/claims/headset-control-troubleshooting-teams-sfb-disables-sync
BibTeX
@misc{warmtransfer-claim-headset-control-troubleshooting-teams-sfb-disables-sync,
title = {Troubleshooting headset call controls in softphones: source note headset-control-troubleshooting-teams-sfb-disables-sync},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/headset-control-troubleshooting-teams-sfb-disables-sync},
note = {Source note headset-control-troubleshooting-teams-sfb-disables-sync, checked 2026-10-02}
}