Source note · Troubleshooting headset call controls in softphones
Peripheral button controls may not work in Teams meetings when third-party apps are using the peripheral or Teams considers it already in use; Microsoft advises exiting third-party apps before joining.
Checked 2026-10-02
- Vendor
- Microsoft
- Product
- Microsoft Teams
- Subsystem
- certified peripheral HID sync
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Known issues when you use Teams certified peripherals — Microsoft · tier 2 current vendor documentation · Issue table, row 'Button controls on connected peripherals don't work during Teams meetings.'
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting headset call controls in softphones: source note headset-control-troubleshooting-teams-third-party-apps. WarmTransfer. https://warmtransfer.net/knowledge/claims/headset-control-troubleshooting-teams-third-party-apps
BibTeX
@misc{warmtransfer-claim-headset-control-troubleshooting-teams-third-party-apps,
title = {Troubleshooting headset call controls in softphones: source note headset-control-troubleshooting-teams-third-party-apps},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/headset-control-troubleshooting-teams-third-party-apps},
note = {Source note headset-control-troubleshooting-teams-third-party-apps, checked 2026-10-02}
}