Manage emergency call routing policies for Direct Routing

Publisher

Microsoft

URL

https://learn.microsoft.com/en-us/microsoftteams/manage-emergency-call-routing-policies

Published

2025-04-25

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

Microsoft Learn terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• Emergency dial masks translate alternate emergency numbers (for example 112) to the policy's emergency dial string, and dial strings and masks must each be unique within a policy. in context
• For Direct Routing, Teams clients no longer send emergency calls with a + before the emergency dial string, and the emergency dial string must be matched exactly by the voice route pattern. in context
• For Direct Routing, an emergency call routing policy sets whether enhanced emergency services are enabled, which numbers are emergency numbers, and how emergency calls are routed; users get the global policy unless a custom one is assigned. in context
• If a Direct Routing user is at a network site that has an emergency call routing policy, the site's policy overrides the policy assigned to the user. in context
• Each emergency number in the policy names a PSTN usage whose route should point to a SIP trunk dedicated to emergency calls or to an ELIN gateway that routes emergency calls to the nearest PSAP. in context
• During coexistence, emergency calling has to be configured and tested separately on each platform, because Teams Direct Routing users follow Teams emergency call routing policies rather than Unified CM's emergency route patterns. inferred in context
• Each emergency number in a call routing policy has a dial string that the route pattern must match exactly and zero or more semicolon-separated dial masks that are translated to the dial string (for example 112 masked to 911); dial strings and masks must be unique within a policy. in context
• An emergency call routing policy has a Dynamic emergency calling setting; when it is on, Teams retrieves policy and location information from the service and includes it in the emergency call. in context
• The PSTN usage record in an emergency call routing policy selects the route for emergency calls, and Microsoft says that route should point to a SIP trunk dedicated to emergency calls or to an ELIN gateway that routes to the nearest PSAP. in context
• If Shared Calling for Calling Plans or Operator Connect is configured in the same tenant as Direct Routing, site-assigned emergency call routing policies cannot be used. in context
• A Direct Routing emergency call routing policy holds a Dynamic emergency calling toggle and one or more emergency numbers, each with an emergency dial string, zero or more semicolon-separated dial masks, and a PSTN usage record that selects the emergency route. in context
• When Shared Calling is used with Calling Plans or Operator Connect, emergency call routing policies only identify emergency numbers, and site-assigned emergency call routing policies cannot be used if Shared Calling for Calling Plans or Operator Connect coexists with Direct Routing in the same tenant. in context

Cite this source record

APA

WarmTransfer. (2025, April 25). Manage emergency call routing policies for Direct Routing. WarmTransfer. https://warmtransfer.net/knowledge/sources/ms-learn-emergency-call-routing-policies

BibTeX

@misc{warmtransfer-ms-learn-emergency-call-routing-policies,
  title  = {Manage emergency call routing policies for Direct Routing},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/ms-learn-emergency-call-routing-policies},
  note   = {Microsoft, accessed 2026-09-24}
}